Are you interested in learning how we are supporting our customers with IMU integrations and why it is important? You’re in the right place! Integrating robust navigation functionality into your company’s products can make them even more appealing and reliable for your customers. At Inertial Sense, we provide support and products that make integration easier and more affordable for our clients. We are proud of our track record of success in providing the customer support and guidance needed to help our clients achieve a seamless integration for our lineup of IMU and navigation products.



Supporting Customers with IMU Integrations: The Inertial Sense Difference

Our team goes above and beyond in providing the necessary support for our customers in managing the integration of navigation components. Whether you need to discuss your requirements with a dedicated support engineer or request new features from one of our systems engineers, our customer service team can provide you with the right solutions for the integration of navigation functions into your existing products or new product lines. As a result, very few customers have ever walked away from Inertial Sense and our lineup of innovative sensors and navigation components.


Supporting Customers with IMU Integrations: Adding New Features for Customer Needs

At Inertial Sense, we specialize in creating solutions tailored to the needs of our customers. Andrew Priddis is a senior systems engineer with the knowledge and experience needed to provide the following services for you:

  • Adding new features to our hardware
  • Updating and adding features to the firmware
  • Tweaking and upgrading features to ensure that our sensors work seamlessly with customer products and systems

Andrew has extensive experience in aerospace and marine applications as well as military, robotics, and unmanned vehicle implementations. His knowledge of sensor integration and navigation ensures that each sensor integration goes as smoothly as possible. By working with Andrew and the rest of the customer support team at Inertial Sense, our customers can enjoy the benefits of his experience and the responsive customer service needed to ensure the most successful integration for all their navigation needs.

To learn more about our products or to touch base with a qualified and knowledgeable support engineer, contact us online or reach out to Inertial Sense by phone at 801-515-3750 or by email at We are here to help you achieve the highest degree of success in integrating our navigation sensors into your products and your projects.


Learn More

IMU Sensors 101: Pros and Cons of Sensor Types

The 4 Grades Of IMUs (Inertial Measurement Units)

Tactical Grade IMUs vs Industrial Grade IMUs – What’s The Difference?


Video Transcript


0:00 Intro
0:31 Above and Beyond Customer Support
1:58 Integration Support


Over the years, as I’ve worked with all the customers we have, very few customers have ever walked away from our product. I think that we’ve basically been able to integrate our sensor into any system that people bring to us unless, for some small reason, it’s not a good fit, but we’re very good at making sure that the customers supported in integrating the product into their system, and like I said, we’re almost always successful. 

0:31 Above and Beyond Customer Support

Another great thing about Inertial Sense is we really try to go above and beyond to support the customers, and sometimes, that even includes adding new features to our hardware adding new features to the firmware on the sensor whenever we can.

You know, people get on the phone with us and say, you know, this thing doesn’t seem quite right, and sometimes we do work with them to add special features, or if something’s not working quite right, we’re really good about getting on the phone with people and getting the product to work exactly as it should and how they need it to work. It’s very much a close collaboration with the customer.

So as a systems engineer, I’ve worked, you know, in my background, I’ve worked on a lot of projects, not just here, but with other companies, and one of the things that I’ve always struggled with is getting support from the support engineers. I’ve sent emails and waited days, you know. Sometimes, I’ll be on the phone forever, just trying to connect with somebody. 

We take a lot of pride in getting back to the customer, you know. We try to, the day of if we can, whenever we can, all during the week, throughout the work hours of the day. We’re really trying to keep the customer first and give you the attention you need to be able to integrate the sensor. Most importantly, I’m not your typical support engineer but a systems engineer actively developing our products. When I get on the phone or begin to exchange emails with you, I’m speaking from experience. 

1:58 Integration Support

When it comes to sensor integration, I’ve seen it all. I’ve worked with the development of projects ranging from aerospace to marine applications to aircraft, unmanned vehicles, robotics, military applications, and more. We’ve worked with auto, audiovisual equipment, augmented reality, and the list goes on and on. 

I guarantee that working with Inertial Sense will not be a disappointment. If it can be done, we’ll make it happen. If you’d like to learn more, send an email to Let’s get to work!