Have you ever wondered what keeps customers coming back to a company year after year? At Inertial Sense, the answer is simple: it is all about the culture. We are proud to share that 99% of our customers are repeat buyers, and it is not just because of our technology—it is because we are “in the mission” with them.

In this video, our CEO explains how being a small company allows us to offer something truly unique: a full-stack integration support culture. From the CEO and CTO down to every member of our organization, our entire team is dedicated to making sure your integration works perfectly.

We don’t just “throw stuff over the wall” and hope for the best. Instead, we actively engage with our customers to understand the specific needs of their applications and products. Whether you are in the prototyping phase, testing your designs, or getting ready to launch in the market, we provide the necessary support to ensure your success.

This hands-on approach is a major differentiator for us. By understanding our customers’ visions, we make troubleshooting and further integration seamless. Our customers have become our biggest cheerleaders, sharing their success stories across their organizations and helping us grow together.

Watch the video below to learn more about how our commitment to full-stack support can help your team win. Come see why our customers trust us to be a part of their team.

 

 

Video Transcript

0:00 Intro
0:35 Customer Engagement

0:00 Intro

99% of our customers are repeat customers. They buy from us again. One of the reasons for that is our culture has always been about, even though we’re small, being a full-stack integration support culture. So from myself as CEO, Walt the CTO, down to everyone in the organization, we’re about making our customers’ integration work. So, we’ll provide whatever support it is necessary to get their prototyping done, their testing, and get their products to market.

0:35 Customer Engagement

That’s something that actually is a huge differentiator in the market. We’re not just throwing stuff over the wall. We actually actively engage with our customers on exactly what their application and their product is. That’s great at many different levels. First of all, we get fantastic testimonials out of our customers about why they do business with a small company like Inertial Sense because we’re in the team. We’re in the game with them. We’re in the mission with them. But also, we understand much more about what our customers’ vision and their mission is. That makes troubleshooting, support, further integration that much easier. And also, they become our biggest cheerleaders within each company. So we sell to one part of the company, other people find out about us or they tell other groups in the company about us and we make additional wins within that company. So the full-stack integration support is a key part of that.